This page answers the most common questions our customers have about shopping at Frontier Daily Essential Co. From order processing to delivery, returns, and payments, we've got your concerns covered.
Frequently Asked Questions
Q: Do I need an account to place an order?
A: No, you don’t. You can check out as a guest. However, we recommend creating an account for easier order tracking, saved delivery details, and access to exclusive promotions.
Q: How do I know if my order was placed successfully?
A: Once your payment is confirmed, you will receive:
A confirmation email with your order summary
SMS or WhatsApp updates (if enabled)
Order tracking (if applicable)
Q: What are the shipping rates and do you offer free delivery?
A: Shipping fees depend on your location and order weight.
We offer free delivery for orders that meet the minimum purchase requirement — check our homepage banners or checkout page for current promos.
Q: What if I receive the wrong or damaged item?
A: Contact our support team within 3 business days of receiving your package.
We’ll arrange a return, replacement, or refund — all at no extra cost.
Q: Can I place bulk or wholesale orders?
A: Absolutely. We accept bulk orders for households, small businesses, offices, and resellers.
Email or message us directly for special pricing and delivery arrangements.
Q: What types of products does Frontier sell?
A: We offer a wide range of daily essentials, including:
Home cleaning products
Personal hygiene and self-care items
Pantry goods, snacks, and beverages
General household supplies
Q: Is My Payment Secure?
A: Yes. All transactions are encrypted and processed through trusted payment gateways. Your privacy and safety are our top priorities.